How can we help you?
Get in touch
If you need any specific assistance or have any queries, please don't hesitate to contact us or refer to some of the helpful information loaded here.
Business Desk
For all general business banker queries (including Digital Banking) - please call our Business Desk on 087 736 2247. Please note that the Business Desk has revised operating hours from 8am to 8pm from Monday to Sunday.
Online Banking Desk
For queries and assistance relating to online banking - please call our Online Banking Desk on 087 575 0000.
Merchant Services
For any queries relating to your merchant device, please contact the Merchant Services helpdesk on 087 575 0012 or send an email to MSService@fnb.co.za. Our operating hours are:
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Monday to Friday: 6am to 6pm
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Saturdays & Sundays: 8am to 12pm
Insurance Brokers
For any queries regarding your short-term insurance policy, contact your Broker or your dedicated Service Broker directly via phone or email.
Travel Insurance
For Travel Insurance related queries and claims please email the Travel Insurance Helpdesk on claims@tic.co.za
Fleet Services
Should you require any assistance or have any queries, please contact Fleet Services at:
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Fleet Services Call Centre 0861 233 233
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Fleetsupport@fnb.co.za
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Managed Maintenance Call Centre 0861 102 090
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Fuel Authorisation Call Centre 0861 000 575
Or contact your dedicated Fleet Relationship Manager. At this time, we also urge you to make use of our Self-Service platform to do your necessary card administration.
Foreign Exchange
Foreign Exchange for Business is fully operational for all your global payment and receipt requirements. Please contact your Business Development Manager or our eSolutions team to provide any assistance on all foreign exchange related transactions. Our global payments platform is also available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment
Should you require any further assistance, contact 08601 36739 or email forex@fnb.co.za. Operating hours are:
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Monday to Friday: 8am to 5pm
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Saturday: 8am to 12pm.
Remember our global payments platform is available via your online banking profile where you have the ability to book a deal and secure your exchange rate at the time of capturing your payment.
PayPal
For any PayPal queries, contact us on 087 572 9725:
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Select option 1 for FNB PayPal queries
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Select option 2 to speak directly to a PayPal agent
Operating hours are:
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Monday to Friday: 8am to 5pm
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Saturday: 8am to 12pm.
